Shipping and Deliveries
- DELIVERY TIME
The products indicated with "Express/Instore" are already available in our warehouse and have a delivery time of 1/2 working days.
The products indicated with "Preorder" have a processing and delivery time that varies from 15 to 30 working days.
All the remaining products not indicated have a delivery time ranging from 3 to 15 working days.
- SHIPMENTS
All orders are processed from Monday to Friday.
Orders are processed the day following the order date, or the first available working day.
Orders placed from Friday to Sunday will be processed from the following Monday.
The order is processed in a maximum of 2 working days.
After which it is entrusted to the selected courier who will deliver the order to Italy in 1-2 days with Express courier.
Deliveries to Calabria, Sicily and Sardinia may have longer delivery times.
Shipping to Italy is free.
The amount of transactions made by credit card is charged at the time the order is processed.
WTB cannot be held responsible for shipment delays caused by weather conditions, customs controls or other circumstances beyond WTB's control.
When the order is entrusted to the courier, customers receive an e-mail notification which provides the waybill number (AWB) relating to the order and a link for tracing it.
Upon delivery of the goods, customers are requested to inspect the package carefully before signing to confirm receipt of the same. WTB parcels are carefully sealed.
If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the receipt of the package with reserve or to refuse delivery of the same.
In the event that there is evidence of tampering with the package, the customer is required to open a complaint file with the relevant courier office and promptly contact WTB at the e-mail address (SUPPORT).
In the event of a tampered package, if the customer does not sign the receipt with reserve, the delivery is considered automatically accepted and consequently any complaints will not be accepted.
All customers, by placing an order, establish a business relationship with WTB and undertake to accept delivery of the package relating to their order.
If a package is not delivered to the customer's address for reasons attributable to his lack of cooperation (incorrect/incomplete telephone number, incorrect/incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender at the expense of the customer.